Customer Service & Logistics Specialist
Supply Chain North Sydney Full-time Australia
Job Description
- Process and manage customer sales orders to ensure accurate system entry, correct reason codes, and on-time fulfilment within agreed delivery windows.
- Proactively coordinate with warehouses, transport providers, and VRPs to meet service level agreements, escalating issues where required.
- Maintain and govern Customer Service documentation and reporting via SharePoint, including procedures, product lists, DIF reports, and KPI packs.
- Support customer master data set-up and changes, including new customer onboarding, supply chain flows, pricing validation, MLOR, Ti-Hi configuration, and 3PL integration.
- Manage logistics, warehousing, and transport KPIs with 3PL partners (including CO₂ emissions), identifying trends, risks, and improvement opportunities.
- Provide supply chain and logistics support through SCOS pillar leadership, vendor invoice processing, incident management, and project support focused on cost, efficiency, and optimisation.
Qualifications
Working at JDE Peet’s is hands-on, giving you the chance to leave your mark while working together as one team. We’re a fast-paced company on a mission, focused on what matters most. Our environment demands energy, agility, and bold thinking. If you’re ready to make an impact and grow in a global team, JDE Peet’s is the place for you.
For this role as the CS & Logistics Specialist we’re looking for someone who has the following skills and experience:
- Order management experience and / or Customer Service experience.
- Attention to detail and able to focus on and work to a deadline.
- Ability to build successful working relationships.
- High level of written & verbal communication
- Self-Starter & continuous improvement mindset
- Team player but able to work unsupervised.
- SAP experience would be helpful for the role
Additional Information
Your application at JDE Peet's
If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application, we will do our utmost to give you quick feedback. Part of our recruitment process at JDE Peet's may include an online assessment, case study, and pre-employment checks.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.
#unleashyourpossibility #acupofamazing
Company Description
Who we are?
We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.
JDE Peet’s is the world’s leading pure-play coffee company, serving approximately 4,400 cups of coffee per second in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focusing on brand-led growth across three big bets: Peet’s, L’OR, and Jacobs, alongside a collection of 9 local icons; such as Douwe Egberts, Kenco, Pilao, Old Town, Moccona, Super, Gevalia, Friele, Marcilla. In 2024, JDE Peet’s generated total sales of EUR 8.8 billion and employed a global workforce of more than 21,000 employees.
What’s it like to work at JDE Peet’s?
We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.
Come join our team and discover what your cup of amazing can be!
Find out more at http://careers.jdepeets.com